Terms of Service · Merch Marketing
Legal

Terms of Service

Effective Date: February 12, 2026  ·  Merch Marketing LLC  ·  [email protected]

1. Agreement to Terms

By accessing our website, purchasing products or services, or enrolling in any program offered by Merch Marketing LLC — including LoyalThread™ and GrowthStitch™ — you agree to be bound by these Terms and Conditions. If you do not agree, do not use our services.

2. Services and Programs

Merch Marketing LLC provides products and services including but not limited to:

  • Branded merchandise sourcing and fulfillment (MerchLove™)
  • CRM and marketing automation systems (GrowthStitch™)
  • Loyalty programs and rewards initiatives (LoyalThread™)
  • Marketing strategy and consulting
  • Digital programs and educational resources
  • Membership and subscription services

We may modify, replace, or discontinue any service or program at any time with reasonable notice to existing clients.

3. Loyalty Programs (LoyalThread™ and GrowthStitch™)

A. Participation

Participation may require registration and providing accurate information. We reserve the right to refuse, suspend, or terminate participation at our discretion.

B. Points and Rewards

Unless otherwise stated: rewards and points have no cash value; points are not transferable; points may expire; rewards are subject to availability; we may substitute rewards of equal or greater value; any misuse, fraud, or abuse may result in forfeiture.

C. Program Changes

We may update the structure, rewards, point values, tiers, and benefits at any time.

4. Purchases, Billing, and Payments

All prices are listed in USD unless otherwise stated. You agree to provide accurate billing information. If you enroll in a subscription or recurring service, you authorize automatic recurring charges until cancellation.

5. Refunds and Returns

Refund and return policies vary depending on the product or service. Unless otherwise stated: digital products are non-refundable once accessed; service-based work may be non-refundable once started; physical merchandise may be subject to return limitations due to customization. See our Refund Policy for full details.

6. Shipping and Fulfillment

If physical products or rewards are shipped: shipping timelines are estimates; we are not responsible for carrier delays; you are responsible for providing accurate shipping information; lost packages may be handled according to carrier policies.

7. SMS Communications & A2P Compliance

SMS Consent — A2P 10DLC Disclosure

By providing your phone number through any form on our website or platform, you expressly consent to receive SMS and/or MMS text messages from Merch Marketing LLC. Message frequency may vary. Standard message and data rates may apply.

To opt out, reply STOP to any message. For help, reply HELP or contact [email protected].

Consent to receive SMS is not a condition of purchasing any goods or services.

All SMS communications are operated in compliance with the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles and Best Practices, and applicable A2P 10DLC carrier requirements.

8. Intellectual Property

All content and materials provided by Merch Marketing LLC — including training materials, frameworks, systems, program names (GrowthStitch™, LoyalThread™, MerchLove™), website content, branding, and designs — are owned by Merch Marketing LLC and protected by intellectual property laws. You may not copy, reproduce, distribute, or exploit materials without written permission.

9. Prohibited Conduct

You agree not to:

  • Use our services for illegal purposes
  • Attempt to access restricted systems or another user's account
  • Disrupt site functionality or commit fraud in loyalty programs
  • Resell or exploit program rewards without authorization
  • Share login credentials
  • Use our platform to send unsolicited communications (spam)

10. Earnings and Results Disclaimer

Merch Marketing does not guarantee any specific results including revenue increases, customer growth, profit outcomes, or lead generation results. Results depend on individual effort, market conditions, and business execution. Any testimonials or case studies represent individual experiences and are not guarantees of similar results.

11. Limitation of Liability

To the maximum extent permitted by law, Merch Marketing LLC is not liable for indirect damages, lost profits, loss of data, business interruption, or service delays. Use of our services is at your own risk. Our total liability shall not exceed the amount you paid to Merch Marketing in the 12 months preceding any claim.

12. Third-Party Tools and Links

We may integrate or link to third-party tools including CRMs, payment processors, and scheduling platforms. We are not responsible for third-party services or their policies.

13. Termination

We may suspend or terminate access to services or programs if you violate these Terms, engage in fraudulent or abusive behavior, or misuse loyalty systems. Either party may terminate services at any time with appropriate notice.

14. Governing Law

These Terms are governed by the laws of the State of Utah, United States (Salt Lake City, Utah). Any disputes arising from these Terms shall be subject to the jurisdiction of the courts in Utah.

15. Updates to Terms

We may update these Terms at any time. Updates will be posted with a revised effective date. Continued use of our services constitutes acceptance of the updated Terms.

16. Contact Us