Refund Policy · Merch Marketing
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Refund Policy

Effective Date: February 12, 2026  ·  Merch Marketing LLC  ·  [email protected]

1. Overview

This Refund Policy outlines the terms under which refunds may be issued for products, services, memberships, and programs offered by Merch Marketing LLC, including LoyalThread™ and GrowthStitch™. By purchasing from Merch Marketing, you agree to this Refund Policy.

2. Digital Products & Programs

Unless otherwise stated at checkout:

  • Digital products are non-refundable once accessed or delivered
  • Downloadable materials are non-refundable once accessed
  • Online training, strategy materials, templates, and automation systems are non-refundable once delivered

Because digital products cannot be returned, all sales are considered final.

3. Services & Consulting

For consulting, strategy, or implementation services:

  • Payments are non-refundable once work has begun
  • Deposits secure scheduling and are non-refundable
  • If a service has not yet started, cancellation requests may be reviewed on a case-by-case basis

4. Memberships & Recurring Programs

If you enroll in a subscription or recurring program — including GrowthStitch™ if structured as recurring:

  • You may cancel according to the cancellation instructions provided at enrollment
  • Cancellation prevents future charges but does not refund past payments
  • No refunds will be issued for partial billing cycles unless required by law

Important: Failure to cancel before the next billing cycle may result in additional charges. Contact [email protected] to cancel your subscription.

5. LoyalThread™ & Rewards-Based Programs

Loyalty program fees, if applicable:

  • Are non-refundable once processed
  • Points or rewards earned do not carry cash value
  • Unused benefits are not refundable

We reserve the right to modify or discontinue rewards at any time.

6. Physical Merchandise

For physical merchandise:

  • Customized or branded items are non-refundable unless defective
  • Non-custom items may be eligible for return within 2–3 days of delivery
  • Returned items must be unused and in original condition
  • Customer is responsible for return shipping unless the item is defective

If an item arrives damaged or incorrect, you must contact us within 2 days of delivery at [email protected].

7. Shipping Fees

Shipping costs are non-refundable unless required by law or due to company error.

8. Chargebacks

Initiating a chargeback without contacting us first may result in:

  • Suspension of access to programs and services
  • Termination of membership
  • Ineligibility for future services

We encourage contacting [email protected] for resolution before filing any disputes with your financial institution.

9. Policy Changes

We may update this Refund Policy at any time. Updates will be posted with a revised effective date on this page.

10. Contact Us