Privacy Policy · Merch Marketing
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Privacy Policy

Effective Date: February 12, 2026  ·  Merch Marketing LLC  ·  [email protected]

1. Introduction

Merch Marketing LLC ("Company," "we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and protect information when you:

  • Visit our website at www.merchmarketing.com
  • Submit a form or opt into marketing
  • Purchase a product or service
  • Enroll in our loyalty programs, including LoyalThread™ and GrowthStitch™
  • Participate in memberships, training, automation services, or rewards programs
  • Interact with our ads on Meta (Facebook/Instagram) and other platforms

By using our website, purchasing from us, or enrolling in any program, you consent to the practices described in this policy.

2. Information We Collect

A. Information You Provide

We may collect personal information when you fill out a contact form, join a program, book a call, purchase products or services, redeem loyalty rewards, or sign up for email or SMS communications. This may include:

  • Name, email address, and phone number
  • Business name, shipping address, and billing address
  • Order history and program participation activity
  • Any other information you voluntarily submit

B. Payment Information

Payments are processed through third-party processors such as Stripe or similar providers. We do not store full credit card details on our servers.

C. Automatically Collected Information

When you browse our website, we may automatically collect IP address, device type, browser type, pages visited, time spent on pages, referring websites, and cookie identifiers. This may be collected through cookies, Meta Pixel, Google Analytics, and CRM tracking systems.

3. How We Use Your Information

We use collected information to:

  • Provide and deliver services, products, and programs
  • Manage your membership or loyalty program account
  • Track purchases, rewards, and redemptions
  • Fulfill and ship merchandise where applicable
  • Send order confirmations, account notifications, and educational content
  • Deliver SMS notifications where you have opted in
  • Improve customer experience and measure marketing performance
  • Comply with legal obligations

4. Loyalty Programs: LoyalThread™ and GrowthStitch™

If you enroll in LoyalThread™ or GrowthStitch™, we may collect and store data related to enrollment details, program participation, rewards and point activity, redemption history, and shipping and fulfillment records. This data is used only to operate and improve the programs.

5. Advertising and Meta (Facebook) Disclosure

We use advertising platforms including Meta (Facebook/Instagram) and Google to promote our services. We may use Meta Pixel, conversion tracking, retargeting, custom audiences, and lookalike audiences to deliver relevant ads, measure campaign performance, and understand website usage.

We do not sell personal information to advertising platforms. Any data shared is governed by those platforms' own privacy policies. You may control your ad preferences in your Meta account settings.

6. SMS & Email Communications

SMS Consent — A2P 10DLC Disclosure

By providing your phone number through any form on our website, you expressly consent to receive SMS and/or MMS text messages from Merch Marketing LLC at the number provided. Messages may include program updates, promotions, loyalty notifications, appointment reminders, and transactional confirmations.

Message frequency may vary. Standard message and data rates may apply.

To opt out at any time, reply STOP to any message. For help, reply HELP or email [email protected].

Consent to receive SMS is not a condition of purchasing any goods or services from Merch Marketing.

For email communications, you may unsubscribe at any time using the link in any email we send.

7. Sharing of Information

We may share your information with trusted third-party providers including payment processors, shipping and fulfillment providers, CRM and SMS platforms, analytics and advertising platforms, and customer service tools. We do not sell personal information. We may also disclose information when required by law.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to improve website performance, track marketing performance, deliver relevant advertisements, and understand visitor behavior. You can disable cookies through your browser settings, though some features may not function properly. See our Cookie Policy for full details.

9. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

10. Your Rights

Depending on your location, you may have the right to request access to your personal information, request corrections or deletion, withdraw consent, and opt out of targeted advertising. To submit a request, contact [email protected].

11. Data Retention

We retain personal information as long as needed to provide services, operate our programs, fulfill orders, maintain compliance, and resolve disputes.

12. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from children. If we become aware that a minor has provided personal information, we will take steps to delete it promptly.

13. Updates to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date. Continued use of our services constitutes acceptance of the updated policy.

14. Contact Us