Built Right: How Fast, Reliable Merch Delivery Boosted Crew Pride at Blackburn Builds

Project Details

Client: Blackburn Builds

Business Type: Residential & Commercial Construction

Location: Salt Lake City, UT

Services Provided: Custom Headwear Sourcing, Supply Chain Navigation, Order Fulfillment, Client Communication

Focus Areas: Crew Gear, Vendor Reliability, Fast Turnaround, Internal Brand Alignment

Project Summary

For Blackburn Builds, branded gear isn’t just about appearances—it’s about representing a crew with pride and professionalism on every jobsite. By turning a supply chain challenge into a win through great service and communication, we not only delivered custom hats but also laid the groundwork for a lasting relationship. This wasn’t just about merch; it was about showing up, delivering quality, and supporting a business that values its people.

The Challenge

Dennis Blackburn, owner of Blackburn Builds, needed custom branded hats for his hardworking construction crew. However, his preferred product selections were suddenly out of stock due to ongoing inventory shortages. Worse, his past experiences with merch vendors were marked by poor communication, lack of follow-through, and missed timelines—resulting in a lack of trust and lingering frustration.

Our Approach

We prioritized proactive support and creative problem-solving to get Dennis exactly what he needed, without delays:

Hands-On Sourcing: When Dennis’s original hat choices were unavailable, we worked side-by-side with him to present high-quality alternatives that matched his brand’s standards.
Clear, Consistent Communication: From first contact to final delivery, we kept Dennis updated at every stage to ensure peace of mind and transparency.
Early Delivery: Despite the initial supply issues, we fast-tracked production and fulfillment to deliver the hats ahead of schedule—exceeding expectations and restoring confidence in the merch process.

The Outcome

Fast-Tracked Delivery: Despite original items being out of stock, hats were sourced, produced, and delivered ahead of schedule
Customer Loyalty: Dennis was impressed by the service and has already discussed future project needs with our team.
Crew Pride: The high-quality hats became a symbol of brand unity on the job site, enhancing internal morale and team pride.

Project Feedback

“Jimmy and Rey were amazing. The hats I wanted were out of stock, but they were persistent and found a way to get them. The hats were finished and delivered to me before the expected date. Great experience with the whole team.”

— Dennis Blackburn, Blackburn Builds